TQUK Level 5 Diploma in Leadership and Management for Adult Care (RQF)

"The feeling of accomplishment and achievement I have gained... is not to be underestimated. It feels amazing."

I've thought long and hard about my testimonial. So, working with ACT. What can I say? Firstly, to begin with I knew Anna and trusted her, so I knew that my experience was going to be a good one. Having previously experienced a bad learning provider I decided to go with the best of the best. Sometimes you think something is unachievable because you've had a bad experience with a learning provider, and they make you feel worthless, but Anna and Jan reversed that feeling and empowered me to put all my learning into words so thank you. You can't get better than ACT. Now I've completed my level 5 after 30 plus years in my career of working with the elderly. The feeling of accomplishment and achievement I have gained from that is not to be underestimated. It feels amazing. I know I can do the job but to gain the accreditation for it after all these years for me is one of my biggest achievements of my career and vocation. For me my role has never been just a job it's been a lifelong vocation. I started my career at 18 and I'm now 50 plus. So, for me it's my biggest career achievement. Anna and Jan supported me all through it. In the time it took me to complete my level 5 I've been through a lot of personal trauma but focusing on my level 5 actually got me through. Now if you think level 5 is a breeze, I'm afraid your sadly mistaken. It takes commitment, dedication, hard work and time and a lot of that time will be your own personal time which is expected. NO GAIN WITHOUT PAIN. Now I don't say this to put anyone off but it's just the truth. However, Anna and her team are always there it doesn't matter what time, what question you have, if you’re not sure of something they are there. Don't be afraid to ask for help, that’s what they are there for. Anna is so supportive, and knowledgeable and Jan is the same. Ask for help if you feel you are struggling, they will gladly give it. When you've completed it, I can honestly say it's one of the best feelings of accomplishment you will ever have. Thank you both so much for helping me to achieve my lifelong goal. I now feel empowered and that I've accomplished something I have strived to achieve for such a long time. From the bottom of my heart thank you both so much. I think you both know how much this achievement means to me.

"Since partnering with ACT, we’ve been able to provide our team with top-notch education."

We have had the pleasure of working with Anna Cowin Training (ACT) for our staff’s professional development in the health and social care sector. Three of our managers completed their RQF Level 5 in Leadership and Management in Health and Social Care with Anna, and their experience was nothing short of exceptional.

When Anna decided to establish her own training business, Anna Cowin Training, she was the natural choice for us to continue our learning journey. We knew we could trust her expertise and dedication to delivering high-quality, relevant training. Since partnering with ACT, we’ve been able to provide our team with top-notch education through the Level 3 Diploma in Adult Care RQF qualification. Anna’s approach to training is practical, engaging, and tailored to the specific needs of our workforce. Her in-depth knowledge and commitment to ensuring the success of each learner make us confident that they are always in safe hands. We highly recommend Anna Cowin Training to any organisation looking for reliable, expert-led education in the health and social care sector.

"I had an amazing experience with ACT."

I would like to thank Anna Cowin Training for this unforgettable experience. Undertaking the Level 3 Diploma in Adult Care has helped me in gaining more knowledge, boosting my self-confidence and improved my communication skills, especially when supporting residents who are living with dementia. I never expected that I would finish this course, but I stayed strong through the difficult and challenging aspects because Anna and Jan believed in me. Anna and Jan are both extremely approachable and very understanding. They want their learners to succeed. It was my honour and pleasure to be one of your learners. Once again, thank you so much for this wonderful opportunity!

Long live ACT! (Anna Cowin Training Ltd)

"I would encourage others to take the leap"

I completed my RQF Level 3 Diploma in Adult Care with Anna in 2021. I have worked with individuals with additional needs, elderly, and presently in Stroke Support. Studying for this diploma has been so valuable to my practice. Anna teaches with passion and enthusiasm for her subject matter. As a tutor she was informed and approachable and encouraged all students to express themselves and share their ideas and experiences.

Completing this qualification gave me a clear understanding of the health and social care sector, the level of responsibility involved, and the accountability needed in a care or support role. I am very proud of my qualification and of doing the work that I do, and I would encourage others to take the leap. It has opened doors and enabled me to progress further than I anticipated.

"Anna is a fantastic tutor, I would highly recommend her to anyone."

I was very apprehensive about starting my diploma being a more mature student and new to adult healthcare, but after the first session I felt relaxed and motivated to learn.

Anna was always approachable, supportive and available when I needed help.

Without her help, encouragement and guidance I would not have passed my level 3 diploma and now be a SHCA

"Would highly recommend Anna, she’s a brilliant tutor and supports each of her students!"

I’m lucky to have the support from Anna whilst completing my Diploma.

Anna is dedicated to every one of her students and will often reply back outside of normal working hours and goes above and beyond to get the best of us. She used to joke about it during our lessons but goes to show how dedicated she is.

I couldn’t of gone this far without the support and time she has given me and for that I’m truly grateful!

"I would completely recommend Anna Cowin Training for your next journey!"

I completed my RQF Level 5 with Anna who was fantastic throughout my learning journey. Anna was so supportive and empathised when I struggled with trying to complete units whilst balancing both home and work life. Anna was always on the other end of the phone both day and night for advice and learning tips! Anna pushed when needed and guided me through the whole diploma with amazing professionalism. Anna is so passionate about promoting high standards of care that the work she puts in is 100% and more! I would completely recommend Anna Cowin Training for your next journey!

"We are delighted to have Anna’s support"

A huge congratulations to four of our staff at Elder Grange who have recently passed their RQF Level 3 Diploma in Adult Care.

A small celebration was held for them on 27th March 2025 where they were presented with their certificates by the CEO Barbara Scott.

We continue to support our staff with their professional development and are very proud of their achievements.

These qualifications ensure that our high standards and professionalism towards the residents are maintained.

Anna Cowin Training facilitates the training needs for those working in the health and social care sector. We are delighted to have Anna’s support in delivering the RQF Health and Social Care qualifications and training courses that meet the needs of our staff.

"Anna’s way of teaching has encouraged me to want to learn and progress"

I would highly recommend Anna as I tutor her patience knowledge and understanding of an individual need is exceptional, she is dedicated to all her students and their style of learning. Giving time and encouragement to all her students in and out of normal teaching hours, she was always available and never made me feel like any question was a stupid one. She guided me through any thing I was having trouble with, in a way that suited my style of learning. She is supportive and encouraged everyone to complete their diplomas being on hand to answer any query or questions.

As a more mature student with previous bad experience of school and higher education I was not looking forward to starting my diploma but needed it to progress to a higher level at work.

Within the first classroom session I felt relaxed and motivated to learn, Anna made the classroom courses something I looked forward to and not with dread. She was clear on what needed to be achieved and never made me feel rushed into completing units, everything was set out clearly and units explained and discussed within the classroom, and she was always made herself available before and after class if anything further was needed to be asked or explained.

Her motivation and knowledge of the care sector is clear to see, and she clearly wants her students to achieve high levels and keeps everyone engaged and motivated to learn making everything accessible and always engaging. Throughout the course I never felt nervous or embarrassed to ask questions and participate in classroom discussions as has been the case with other learning experiences.

The qualification I have recently gained has led to a promotion at work and better understanding of my role, being new to adult healthcare it has helped me progress positively and Anna’s way of teaching has encouraged me to want to learn and progress. I would not of finished my diploma in such a timely manner if it wasn’t for Anna’s unwavering support and encouragement.

"Anna my teacher was amazing at explaining things"

I had tried to do my level 3 in health and social care but due to health problems I had to stop it. Anna my teacher was amazing at explaining things or if I need extra help she was a star at helping me to do the work I would highly recommend her to anyone who is willing to do the courses. 5 star from me Anna x

"Anna made me feel so comfortable that I didn’t feel like she was observing me at all"

I cannot praise Anna enough for her help. She was always there at the end of the phone, day or night when I had troubles or questions. I was particularly anxious when Anna needed to come with me to my service users houses to do some observations, Anna made me feel so comfortable that I didn’t feel like she was observing me at all. She is very approachable, the help and support she gave me was nothing short of amazing. Her knowledge of the course and classes are very easy to understand.  All the information, resources and print outs that she had given me really helped as well. I really don’t think I could have completed my Level 3 if it wasn’t for Anna.

Many thanks

"I would recommend to anyone"

I completed my level 5 with Anna who goes above and beyond her line of work as a mentor and assessor, always available to provide assistance literally always answered the phone

(not 100% sure she actually sleeps)

Incredibly compassionate and understanding she is a great person with an amazing personality and I would recommend to anyone thinking of “perhaps” starting their qualifications to think no one other than Anna

Said it before and I’ll say it again

Thank you

"An absolutely fantastic and supportive tutor"

Any future learners will not be disappointed with any of the training she has to offer. I have now been promoted since gaining this qualification

Definitely 5 stars from me

"Anna is an amazing trainer"

Anna helped me whenever I needed support to complete my diploma - even answering phone calls in her own time. Anna is so supportive and patient… and worked around myself to accommodate my “manual” training also…. Brilliant tutor/trainer!!

"Anna made me feel comfortable and made anything seem possible"

I first started my RQF level 3 diploma in adult care in October with Anna, I felt very nervous and felt like I wasn’t able to do this, and Anna made me feel comfortable and made anything seem possible.

Anna is very approachable, and no question was too much bother no matter what the time was. Anna is very good to break down questions and make changes to the learning skills for you to understand it in a better way.

I found the classroom group work very beneficial as everyone is so different in the ways of learning, and I found we could all bounce off each other and listen to each other’s ideas and the ways they see things; Anna is very good to see the way people work and adapt the lesson to the way everyone learnt.

"Invaluable support provided by Anna"

I am grateful for the invaluable support provided by Anna during my RQF L5 Journey. Her approachability and dedication to bringing out the best in her learners are commendable. Her commitment to fostering a conductive learning environment truly made my educational experience enriching and rewarding.

Thanks Anna!

"I would highly recommend Anna for any training needs."

I completed my RQF level 5 with Anna. Her knowledge and passion for her work was evident every step of the way. Anna was very motivating and present when my enthusiasm wilted. I can’t thank her enough for supporting me throughout. I would highly recommend Anna for any training needs. She has the ability to inspire and motivate you through her words, actions and personal examples.

"Anna always went above and beyond to support me"

Anna was so supportive throughout my QCF L3.

Anna’s knowledge, care and compassion for her learners really helped me achieve my qualification. Anna always went above and beyond to support me & I’m so thankful.

Would not recommend anyone else!

"Studying and training with Anna is 100% amazing!"

Anna makes learning versatile and easy without really thinking about it, she will hold discussions with you about the topic that draws the information out without you even realizing.

I felt at ease, supported and listened to every time I stepped into the classroom with Anna.

Outside of the classroom is no different, Anna will always do her best to answer messages, give you a call and talk things through putting your mind at ease.

I would not want to undertake training with anyone else, you will get the BEST from Anna! so go for it.

"Anna was amazing and made me feel comfortable from the start. "

I started the Diploma in Adult Care in October 2022. As a 70 year old student I wondered whether I could manage the requirements of the course especially as I was the oldest there. I did not need to worry at all, Anna was amazing and made me feel comfortable from the start. She was always positive throughout the course and full of encouragement. Her taught sessions were very engaging often including anecdotes or a light hearted story related to the topic which lightened the sometimes rather dry content.

Anna organised the session so that we could complete some of the assignments with other students. I enjoyed recording responses to the assignments in a small group as it enabled me to hear how others tackled some of the topics and was a useful way to achieve the credits. The course required written responses as well but Anna was there to give support and guidance to make sure I passed the modules.

I am really pleased that I undertook this Diploma and felt really proud of myself when, in August last year, I was presented with an official City and Guilds Certificate. Thank you Anna for believing in me.